Refund Policy

Introduction

At We Care Infotech, we strive to provide the highest level of service and satisfaction to our clients. However, we understand that there may be occasions where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds will be provided for our services.

Eligibility for Refunds

Refunds will be considered under the following circumstances:

1. Service Not Provided: If We Care Infotech is unable to deliver the agreed-upon service, you are eligible for a full refund.
2. Service Deficiency: If the service delivered does not meet the agreed-upon specifications or quality standards as outlined in the contract or service agreement, you may be eligible for a partial or full refund after a thorough review.
3. Cancellation by Client: If you choose to cancel the service before it commences, you may be eligible for a refund based on the terms specified in the service agreement. Cancellations after the commencement of service may not be eligible for a refund.

Refund Process

To request a refund, please follow these steps:

1. Contact Us: Notify us of your refund request in writing by sending an email to support@wecareinfotech.com.
2. Provide Details: Include your name, contact information, the service you purchased, the reason for the refund request, and any supporting documentation.
3. Review and Response: We will review your request and respond within 10 business days. We may require additional information to process your request.

Refund Decision

Refund decisions are made at the discretion of We Care Infotech based on the merits of each case. If a refund is approved, it will be processed using the original payment method within 15 business days from the date of approval.

Non-Refundable Services

Certain services may be non-refundable, including but not limited to:

• Custom software development once the development has commenced
• Digital marketing campaigns that have already been executed
• Completed SEO services
• Animation projects once design and development have started
• Any other service where significant work has been completed based on client approval

Partial Refunds

In some cases, partial refunds may be issued if only part of the service was delivered or if the service was not fully utilized. The amount of the partial refund will be determined based on the proportion of the service delivered.

Changes to This Refund Policy

We Care Infotech reserves the right to update or change this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. Please review this policy periodically for any updates.